We are working hard to get orders to you safely and to keep you up to date on the changes we’ve made during this time.
We are working closely with our delivery partners to ensure all deliveries arrive safely and on time. The well being of our customers is a top priority and all necessary precautions are being taken to ensure the safety of both customers and couriers during this time.
We are currently unable to ship your order as quickly as usual. The reason is, on the one hand, the increased demand at the moment and, on the other, the adjustment of our internal capacities to protect employees. To ensure their safety, we carry out additional health and hygiene measures in our logistics center. Unfortunately, this means that we currently need longer to process your order than you are used to. We therefore ask for your understanding and assure you that we will do everything to ensure that you receive your order as soon as possible.
We are doing all we can to ensure that your orders get to you as fast as we can, but we know that you, our lovely customers, will understand if there is a bit of a delay whilst we adjust to new ways of working.
Delivery delays and postal backlogs
Please be informed that due to the wide spread of COVID-19 globally, couriers and postal services are still experiencing major international delivery delays due to insufficient airfreight capacity and government restrictions. They expect this continue for some time. Please kindly check with your local processing depot or mail sorting centre for updates on your shipped items. We thank you for your patience.
If you have any questions our customer care team are here as always. You can reach them by emailing firstname.lastname@example.org